Books

Dominique Strauss-Kahn and the Secret Life of Hotels

The Dominique Strauss-Kahn incident has incited lively conversations among industry colleagues as well as among most of my staff at a private company that supplies concierges to hotels, where many of us come from long histories as concierges in various NYC luxury properties. It has presented a new perspective on what we often shrugged off as nothing more than annoying guest behavior. Colleagues and staffers alike have shared stories. The guest who asks for a pack of cigarettes to be sent up to the room and receives us at the door fully naked. The guest who calls down “just to chat” and has porn blatantly blaring in the background. The guest who explicitly propositioned me to accompany him and his wife to a swingers party—the same party that I had earlier helped him find. Was this a criminal offense? Should I have gone to management to report harassment? But this man was not my boss. He was my guest, and it was my job to make the guests feel at home. [Source]


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